Refund policy

Return & Refund Policy

Thank you for choosing our homegrown Indian clothing brand on Shopify! We deeply value your satisfaction and aim to offer a seamless, transparent experience. Please take a moment to review our policy.

1. No Exchanges

We don’t currently offer exchanges for sizing, color preference, or change of mind. If you're unsure, we're happy to assist with size charts or product guidance before you order!

2. Refunds — Only for Genuine Issues

If your item is damaged, defective, or incorrect, we’ve got your back:

Here’s the simple, customer-first process:

a. Contact us within 24 hours of delivery at rakhimanoj@beyondethnicstore.com with:

Your order number
A brief overview of the problem
Clear photos of the issue
A short, unedited unboxing video showing the sealed package, the product’s condition on opening—this helps us verify the issue fairly on both sides.

b. If approved, we’ll send you return instructions and our address.

c. Please return the item—we’ll inspect it upon receipt.

d. Approved refunds will be processed to your original payment method within 7–10 business days.

This documentation helps us resolve claims efficiently and ensures fair treatment all around. We appreciate your understanding!

3. Legal Compliance & Seller Obligations

As a responsible seller under Indian law, we adhere to the following regulations:

Consumer Protection Act, 2019 & E-Commerce Rules, 2020: We comply with all provisions related to return, refund, and cancellation policies, ensuring transparency and fairness in our transactions.
Grievance Redressal Mechanism: We have appointed a grievance officer to handle consumer complaints. All complaints are acknowledged within 48 hours and addressed within 30 days, as mandated by law.
Accurate Product Information: We provide clear and accurate descriptions, images, and pricing of our products to avoid any misleading information.
No Unfair Trade Practices: We refrain from any unfair trade practices, including manipulating prices or providing false reviews.
Transparency: Our legal name, business address, contact details, and GSTIN are clearly displayed on our platform, ensuring transparency in our operations.

4. Why It Works for You

We're fair and transparent — no hidden clauses or confusing jargon.
Your peace of mind matters — quick resolutions help you feel confident when shopping.
We follow the law — you're protected, and we operate within India's consumer rights framework.

5. Need Help?

Questions, size advice, styling suggestions, or policy clarifications? We’re here for you:

📧 Email: rakhimanoj@beyondethnicstore.com

Item added to your cart

Refund policy

Return & Refund Policy

Thank you for choosing our homegrown Indian clothing brand on Shopify! We deeply value your satisfaction and aim to offer a seamless, transparent experience. Please take a moment to review our policy.

1. No Exchanges

We don’t currently offer exchanges for sizing, color preference, or change of mind. If you're unsure, we're happy to assist with size charts or product guidance before you order!

2. Refunds — Only for Genuine Issues

If your item is damaged, defective, or incorrect, we’ve got your back:

Here’s the simple, customer-first process:

a. Contact us within 24 hours of delivery at rakhimanoj@beyondethnicstore.com with:

Your order number

A brief overview of the problem

Clear photos of the issue

A short, unedited unboxing video showing the sealed package, the product’s condition on opening—this helps us verify the issue fairly on both sides.

b. If approved, we’ll send you return instructions and our address.

c. Please return the item—we’ll inspect it upon receipt.

d. Approved refunds will be processed to your original payment method within 7–10 business days.

This documentation helps us resolve claims efficiently and ensures fair treatment all around. We appreciate your understanding!

3. Legal Compliance & Seller Obligations

As a responsible seller under Indian law, we adhere to the following regulations:

Consumer Protection Act, 2019 & E-Commerce Rules, 2020: We comply with all provisions related to return, refund, and cancellation policies, ensuring transparency and fairness in our transactions.

Grievance Redressal Mechanism: We have appointed a grievance officer to handle consumer complaints. All complaints are acknowledged within 48 hours and addressed within 30 days, as mandated by law.

Accurate Product Information: We provide clear and accurate descriptions, images, and pricing of our products to avoid any misleading information.

No Unfair Trade Practices: We refrain from any unfair trade practices, including manipulating prices or providing false reviews.

Transparency: Our legal name, business address, contact details, and GSTIN are clearly displayed on our platform, ensuring transparency in our operations.

4. Why It Works for You

We're fair and transparent — no hidden clauses or confusing jargon.

Your peace of mind matters — quick resolutions help you feel confident when shopping.

We follow the law — you're protected, and we operate within India's consumer rights framework.

5. Need Help?

Questions, size advice, styling suggestions, or policy clarifications? We’re here for you:

📧 Email: rakhimanoj@beyondethnicstore.com